Terms and Conditions
Last updated: 28 September 2026.
These terms apply to your use of the Msaken website (msaaken.com) and the Msaken app (together, "Msaken"), operated by Innovery Digital Solutions, Alexandria, Egypt ("we"). By creating an account or using Msaken you agree to these terms. If you don't agree, please don't use Msaken.
1. What Msaken is
Msaken is a platform where owners and real-estate agents ("listers") publish property listings, and people looking to rent or buy ("users") can search them and contact the listers. We are not a real-estate broker, agent, owner or party to any agreement between listers and users, and we do not collect rent, deposits or payments for anyone.
2. Your account
- You must be at least 18 years old to create an account or publish a listing.
- You sign in with your mobile number (a one-time code) or another sign-in method we offer. Keep access to your phone and account secure; you are responsible for activity on your account.
- The information you give us must be true and up to date.
- You can delete your account at any time from the app settings or by emailing support@msaaken.com.
3. Price
Using Msaken, including publishing listings, is currently free. If we introduce paid services later, we will show the price clearly before you buy and they will have their own terms.
4. Rules for listings
If you publish a listing, you confirm that:
- you are the owner, or you are authorised by the owner to advertise the property;
- the property exists and is available, and the price, area, location and details are accurate;
- the photos are of this property and you have the right to use them, with no phone numbers, logos or watermarks on them, and no photos of IDs or documents;
- you will update or remove the listing as soon as the property is rented, sold or the price changes;
- you publish each property once (no duplicates) in the right category.
We may review listings before or after they are published, and we may edit the category, reject, hide or remove any listing that breaks these rules, without notice.
5. What you must not do
- Publish false, misleading or bait listings, or ask for money before a viewing.
- Harass, threaten, discriminate against or defraud other people.
- Post content that is illegal, offensive, or infringes anyone's rights.
- Collect other users' data, send spam, or use bots or scraping.
- Try to break, overload or get unauthorised access to Msaken.
6. Reports and enforcement
Anyone can report a listing or a user from the app or website. We review reports and may remove content, suspend or close accounts, and cooperate with the authorities when the law requires it.
7. Dealing with other people
Any agreement to rent or buy is between you and the other party only. Before paying anything: view the property in person, meet the owner or agent, check ownership documents, and put every agreement in a written contract. We are not responsible for the conduct of listers or users, or for the condition, legality or availability of any property.
8. Your content
You keep ownership of the content you publish. You give us a non-exclusive, royalty-free licence to host, display, resize and share it on Msaken and in our marketing of your listing (for example on our social media pages), for as long as it is published and a reasonable time after.
9. Our content
The Msaken name, logo, design and software belong to us or our licensors. You may not copy or reuse them without our written permission.
10. Availability and liability
We try to keep Msaken working and accurate, but we provide it "as is" and can't promise it will always be available or error-free. To the extent the law allows, we are not liable for indirect losses or for losses arising from dealings between users and listers.
11. Changes
We may update these terms. We will show the new date at the top, and tell you in the app for important changes. If you keep using Msaken after a change, you accept the new terms.
12. Law and disputes
These terms are governed by the laws of the Arab Republic of Egypt. Disputes go to the competent courts of Alexandria, unless the law says otherwise.
13. Contact
Innovery Digital Solutions, Alexandria, Egypt. Email: support@msaaken.com.